Celcom Online Customer Service

Every time I log on to the Celcom Online Customer Service I just have to have headache figuring out how much I actually owe them.

Previous month outstanding is missing

This Account Statement only shows you the latest month outstanding. What I really want to see are the total amount that I need to pay including the previous month outstanding. It would help a lot of customers to better understand their mobile spending and budgets should the statement showing the previous month outstanding balance.

How to check the previous month outstanding? After much searching, high and low, the previous month outstanding actually located in the account summary.

Logon to your Celcom Online Customer Service

https://onlinecustomerservice.celcom.com.my Key in your user name and password.

Go to> Account Details > Account Summary.

Celcom Online User Account UI

Most of us do not have time to explore the content of a messy website. To be frank I only access the website when I need to make payment. Even that doesn’t give you a warm feeling.

Celcom Online needs improvement

Celcom need to improve the usability of the website. Make the website usable by making it easy to access the important details like how much I owe, previous usage, previous payment, discount, even something interesting like how many days to go to the next due/payment etc in a single page without needing to pull down the menu.

Sent from my iPad

33 responses to “Celcom Online Customer Service”

« Older Comments

    • I don’t have Celcom service anymore. So not sure how you can check that. I guess every telco are the same — just go to the billing section to looks for your pass record of your invoice/ bills

  3. Hi celcom,

    i really dissatisfy with your service by simply charge me on the manual bill which is without informing me and get my consent on this charger. When i walked in to one of your center, your officer just informing that your system is auto update the system by referring to my existing billing mode but this is ten years back request and during that time there is no charger on this manual billing. I dont understand how can you assume this is what i prefer now?!?! Furthermore, i do not use this line for more than ten years already. In addition, your side reported me to CTOS, what is this service!! So irresponsible service provider even though i have already reported this to your center and your end just ignore my request! This is really unfair and irresponsible! Are your side simply report me to CTOS just to force me to pay the charger which this is not suppose to impose on me as i never agree for this additional charger?

  6. Hi, i am a digi user right now and is that possible that i also can sign new line with celcom at the same time? Thanks…

  7. saya nak tau kenapa block no saya..0193351541…saya buat 1 tahun tempoh sah mula bulan 8.sekarang dah kena block..rugila duit saya…baru buat sebulan dah kena block..cakap setengah bulan kene aktif la ape la..sekarang camana…??

  8. dear Celcom,

    Hii..when I perused my latest bill , I found out that at SMS muat turun-terima appear repeatedly no from 36677 MNC which charge me RM4.00 for a transaction.and I ended up to pay about RM64.00 for various transactions.
    my complaint is this RM4.00 CRONALDOO OR FUNNY 06 OR MTCHMKR. ALL THESE I never applied or asking for and never utilised. How to STOP this 36677 from hunting my bill. please stop it. I hope next bill will be cleared. Your response to this is urgently required. thanks via my email.

    CANDY

    • These SMS charges normally are charged to you by some vendor online that give you free ring tones, movie, free calls etc… You likely to have went to one of this website and entered your phone number for the service; which you thought it’s free. Can’t blame you or any other people who fall pray for such scams.

      You need to call Celcom customer service and ask them to block the number above and you are not interested with the service, and have never received such service.

      They will help you.

  9. Recently i had bought an i-phone 6 on 28.12.2014 at celcom blue cube… less than 10 days the phone speaker have problem, got no ringing sound during in-coming call and watching youtube…on 9.1.2015 i sent back to blue cube where i purchased the phone …and they send it for repair at apple service centre …until now 20.1.2015 i haven’t receive any new from blue cube…why take so long time to repair??? Outside retailer need a week time…celcom you give your customer very very bad service after sales…

« Older Comments